Returns

Any unwanted items must be sent back at the customer's expense in original packaging and condition. Return the goods to

Concept
367 Linthorpe Road
Middlesbrough
Cleveland
TS5 6AB

Telephone: 01642 852846

If you are unhappy with the goods received we will refund them (we cannot exchange earrings in the interest of hygiene and safety) if they are sent back at the customer's expense in new resaleable condition within 7 working days along with the original receipt.

We suggest for your own protection you use Recorded or Registered Post and keep your proof of posting.

Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.

We will not charge a restocking fee for returned items.

Any goods with manufacturing faults on arrival will be replaced or refunded.

This does not affect your statutory rights.